Etech’s international centers – Onshore, Nearshore, and Offshore, provide the capabilities to customize the answer that very best healthy all of your current wants. With Etech’s world-wide outreach, Etech is always accessible to assistance your consumers and produce steady Extraordinary activities.

A group of devoted leaders in the contact Heart business who're captivated with earning a outstanding variation for our

About us Etech provides next-era BPO answers. A global minority-owned company, Etech has developed and trademarked how to show your info into strategic insights. Leveraging the strength of artificial moreover human intelligence Etech enhances education and coaching to give attention to significant behaviors creating improved purchaser activities and shareholder value. Etech released in 2003 with only 400 personnel and an individual Speak to Centre in Nacogdoches, Texas.

Etech is definitely an omnichannel buyer engagement solutions supplier for a number of the entire world’s foremost and many revered makes. The knowledge Etech has obtained throughout an array of company verticals will allow us to continuously supply Excellent, personal client activities.

Learn More daily life At Etech Etech thinks in Doing work hard and participating in tough and strives to create workers experience empowered and self-confident in The task They can be performing.

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Etech’s impressive technology solutions and skilled leaders have an understanding of your company requirements and figure out the strategic insights your manufacturer has to generate results.

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Metrics like manage time, CSAT scores, resolution fees, and actionable insights are important to success in 2024. long gone are the days of concentrating exclusively on phone quantity. Now, it’s about digging into the caliber of Each and every conversation and driving precise effects. wanting to get your call Middle effectiveness to the following stage? Enroll at QEval College and ???? Listen to Shawndra’s complete insight right here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership

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The combination of treatment, trust and energy brought for the organization is exactly what will make the tradition at Etech exclusive. Our CEO routinely says, “If we handle our people, the figures will manage them selves.”

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Meet Malisha, a shining star on our Customer Service crew! From tackling tasks to making the most of pleasurable staff functions, Malisha is aware of how to maintain the stability involving get the job done and Perform. Her good attitude and staff spirit make get more info her a Pleasure to work with.

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Allow me to share just some key capabilities of what we provide: ✅ in-depth insights into agent effectiveness by extensive analytics